SHOPPING & SHIPPING INFO

Acceptance of Terms & Conditions

The Customer accepts by way of placing an order with MX41.COM.AU that he/she has read and fully understands and accepts the following terms and conditions.

SHIPPING

We aim to have your orders dispatched within 2 - 10 business days*. If the items are not in stock we will notify you for either a refund or like for like product.

We ship via  AUSTRALIA POST or TOLL. We will notify you by email upon shipping the order.

There are some orders that are MADE TO ORDER and due to this they can require up to 4 weeks, However you will be contacted by one of our team members. 

We do not charge for shipping on orders over $99.00! This does NOT include large items, heavy items, exhaust systems. 

Free shipping over $99 ONLY applies to domestic Australia, overseas shipping costs are calculated at the checkout. 

RETURNS

MX41 is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC.

If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, exchange or credit.

Please note, Returns will require a 20% restocking charge unless item is proven to be faulty, The return freight is the responsibility of the customer. 

AFTERPAY OR ZIP PAY RETURNS 

AfterPay: If you have nominated a refund and your payment method was through AfterPay, any instalments you have paid will be refunded (minus the restocking fee) and any remaining instalments will be cleared.


ZipPay: If you have nominated a refund and your payment method was ZipPay, any money you have paid will be cleared back onto your account (minus the restocking fee) and any monies remaining will be deleted.

PROMOTIONS 

If a promotional code was applied to your order that required a ‘minimum spend’ amount, the order must remain over that ‘minimum spend’ after the returned item is removed. If not, the promotional code will be forfeited.

COLLECT IN-STORE

Please note this is not a ‘click and collect’ service. Stock is sourced Through multiple suppliers so it may not be available at your chosen location immediately. A member of our online team will call or email you to confirm when your order is ready for collection.

Photo ID will be required upon collection of your order.

All orders purchased with a Credit Card will be required to show ID and the Credit Card used to pay for the order (if this is not possible please choose an alternate payment method).

FAULTY ITEMS 

Customer satisfaction is our priority. We understand the importance of processing warranty claims diligently Through MX41.

If you believe you have a faulty item in need of repair, replacement or refund, please contact us before sending the item back. If you are emailing us, please include a description of the fault and supporting photographs to ensure we resolve it in a timely manner. Faulty items can be returned outside of our ordinary return’s timeframe depending on the item/s warranty period. Please contact us for specific warranty time frames on items.

We understand you will want a swift resolution; however, some warranty faults will need to be assessed by our suppliers and may take some time. In some cases, the faulty product will need to be returned for assessment, our team will keep you updated during the liaison and answer any queries you may have.

If your parcel arrives damaged in transit, please contact us ASAP and email us photos so we can resolve this as quickly as possible with our shipping carrier.

SIZING

We supply a wide variety of products from authorized wholesalers Australia wide. These products are mostly imported from many different manufacturers worldwide, therefore, there is no standard size and sizes do vary from manufacturer to manufacturer.

MX41 Is happy to advice on sizing. However, selecting sizes is solely the Customer’s responsibility.

PRIVACY

Your privacy is important to us and we are committed to keeping your personal information safe and secure.

The personal details you submit to us will not be shared or distributed to any third parties and will be used to verify your identity and correctly process your order.

 

Regards MX41 Team